MARKETING FOLLOW-UP
THAT
WINS
by Darren Roberts
Copyright All Rights Reserved
We have heard it
before how follow-up can make the essential difference to a would-be client
crossing over the line to join you, but so few of us actually do it consistently
enough to be effective.
You may be more than
capable of generating business leads and provide your clients with a quality
product. However, you aren't optimizing your resources unless you add
your leads to a well-structured system of follow-up aimed at proving your
worth to the potential client.
Using the automation
powers of The Internet, this task is entirely programmable to run on automatic
pilot. All you need to do is set it up and push the right buttons. It
will then do what it's told. It works like this:
1) Write & edit
sales letters
2) Subscribe to a timed a/responder provider service
3) Upload letters & program delivery to your plan
4) Market for leads and the server will send scheduled information automatically
5) Track your results and amend where required.
1) Write &
Edit Sales Letters
This is always an
interesting stage, as you need to put together a series of letters, which
will cover various angles and aspects of your offerings. Generally, they
comprise an initial autoresponder followed by seven additional letters
sent out at pre-programmed intervals.
Your product/service
needs to be presented in several different forms of light during the forthcoming
eight letter series. If you merely present the same product, the same
way repeatedly, without testing other possibilities, you will attract
very little additional interest. Conversely, if you publish different
benefits & solutions in each letter, you are more likely to strike
a positive chord. This will arouse interest and probe action from potential
clients/customers.
Not every letter should
be a sales letter. You will want to close the sale as often as possible.
However, if you do so without educating the reader as to the benefits
and what's in it for them - they'll stop reading your letters and maybe
even unsubscribe. The opportunity cost maybe too great.
If the reader sees
each letter purely as a sales pitch, it becomes less likely the remainder
of the series will be well received. Try to keep a happy balance with
selling and educating. As you educate your expertise begins to shine.
Many, as a result, will come directly to you to enquire about providing
services for them.
Now that you have
put your masterpieces together, how do we deliver to those within your
target audience in a professional, timely and automatic manner?
2) Subscribe To
A Timed Autoresponder Provider Service
You have two options
here. Your choice depends on how many products/services you wish to set
up with this powerful emailing system.
If you are marketing
quite a number of commodities, it may be prudent to set it up on your
own server. This involves having a specific script written for your requirements.
You may purchase a pre-written script and adapt it accordingly or you
may prefer to have one written purely for your needs. Either option is
expensive in comparison to the next choice. This option gives you total
control and removes many upper limits that may be imposed by using a third
party.
Alternatively, you
may elect to use an independent service provider. Service providers carry
out everything on your behalf. They host the messages, scripts, details,
etc. The works! Most reputable autoresponder services will provide you
with a real time demonstration online. This allows you to take a test
run, experiencing their reliability & accuracy without having to expend
a penny. Some of the reputable providers are:
a) Aweber
b) Bamboobizonline
c) Get Response
It's paramount to
have your marketing robots sent out by a highly reliable server. Sometimes
servers get backlogged and can take longer than they should to send your
literature out. This cannot happen. Your professionalism is at stake here
and entirely at the hands of the service provider.
Autoresponders need
to be sent out as you intended, not when the provider gets around to it.
Check them out and opt for the provider that best suits your needs. They
all provide a quality service - try them out and judge for yourself.
3) Upload Letters
& Program Delivery To Your Plan
Once you have decided
who will present your products and services according to your high standard,
you need to upload your literature formatted to email protocol and program
the dispatch dates of each letter. A typical schedule may resemble the
following:
| Autoresponder |
Immediate Follow-Up |
| Letter
#1 |
1 day after immediate
info request |
| Letter
#2 |
2 days |
| Letter
#3 |
4 days |
| Letter
#4 |
7 days |
| Letter
#5 |
10 days |
| Letter
#6 |
14 days |
| Letter
#7 |
30 days |
You can then send
personalized email messages using the strong capabilities of email merging.
You may individualize each letter using first names, full names and email
addresses wherever you wish. This humanizes your presentation in a way
that appears to be written personally for the individual receiving the
email.
This can all be programmed
to run entirely hands free. Ensure it's set up to optimize your responses
from the outset.
4) Market for
leads and the server will send scheduled information automatically
Now that you have
set up your automation sales wizard, you will want to market your wares
to a very specifically targeted audience.
I assume you are fully
aware of the diabolical repercussions of spam mail. Your online marketing
future is a dead set certainty if you send email ad hoc to the masses.
It's over! Do not even consider it. Do not toy with the idea. This article
has been written to improve your chances of success whereas spam will
destroy everything you are doing and possibly everything you have done.
Spamming will cause your web presence to be shut down.
Marketing is the biggest
part of any business. We are all product/service specialists but this
is only ever the half of it. Marketing has an integral role to play in
any business - arguably the biggest. Without efficient and effective marketing,
no one knows who you are or where to locate you. You must promote your
top quality offerings using your well crafted, results probing literature.
Construct a brochure, publish some advertisements and create an affiliate
program. Take action.
Now that you have
embarked on a full-strength promotional strategy, you can sit back for
a minute (a very brief minute) and closely monitor the fruits or misgivings
of your labors.
5) Track Your
Results And Amend Where Required.
This is based on all
known quantities you undertook during steps one to four. It is shrewd
to track your results. It is imperative to discover the clickthrough impressions.
This translates to ascertaining how many people have responded to your
promotional methods expressed as a percentage.
To simplify this further
you may have advertised through a sponsorship promotion in an ezine of
200,000. You may have received 4,500 responses requesting detailed information
regarding your wares. This would translate to a 2.25% response.
The secondary step
is to establish a conversion rate between those requesting your literature
and those actually purchasing from you. You need to establish at which
stage of follow-up most are coming aboard. This will reveal strengths
and weaknesses within your campaign.
Continuing with our
above example - 4,500 had requested info. During the eight letters (initial
autoresponder plus seven follow-ups) let's assume 345 purchased from you.
This could have been broken up like the following:
| Initial
Autoresponder: |
29 |
8.45% |
| Autoresponder
#1 |
41 |
11.88% |
| Autoresponder
#2 |
9 |
2.61% |
| Autoresponder
#3 |
18 |
5.21% |
| Autoresponder
#4 |
22 |
6.38% |
| Autoresponder
#5 |
182 |
52.75% |
| Autoresponder
#6 |
31 |
8.99% |
| Autoresponder
#7 |
13 |
3.77% |
From the above you
could surmise that your initial responder and the first follow-up were
okay. The fifth follow-up letter comprises your future. More than 50%
climbed aboard after reading its contents. Success leaves clues. Establish
what you did and create more of it. If you can get similar success with
a couple of other letters, you are exponentially increasing your revenue.
Similarly, you would
need to amend some of the letters due to poor response. Don't just do
one test, do a couple and compare results before changing them. This is
just as important for your initial advertising campaign designed to create
a primary response.
You may need to change
your wording several times before you find a winning mix. Creative, well-written
methods of promotion supported by well-presented, benefit oriented sales
literature will give your products and services the longevity they deserve.
Grab your future now. Market to win and use Net Automation to make your
appearance and method of fulfillment as professional as possible.
Ideas for success
Darren Roberts
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article? Have a look at Darren's new book called:
Making Your Success Inevitable
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